/* MLFG Quality Control — calm, light, spacious. Status is always written in words, colour only supports it. */
:root {
  --bg: #f4f6f9; --surface: #ffffff; --surface-2: #f8fafc; --border: #e2e8f0; --border-strong: #cbd5e1;
  --text: #1f2a37; --muted: #5a6b80; --navy: #13294b; --blue: #1f4e8c; --blue-soft: #e8f0fb;
  --green: #17663f; --green-bg: #e7f5ed; --amber: #8a5300; --amber-bg: #fff4dd; --red: #a8201a; --red-bg: #fdecea;
  --info: #35537d; --info-bg: #eef3fb; --gray-bg: #eef1f5;
  --lead: #2f6fd1; --setter: #7254c0; --advisor: #1d8a5d;
  --radius: 10px; --shadow: 0 1px 2px rgba(16, 24, 40, .06), 0 1px 3px rgba(16, 24, 40, .08);
  --font: system-ui, -apple-system, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
  --mono: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
}
* { box-sizing: border-box; }
[hidden] { display: none !important; }
html, body { margin: 0; background: var(--bg); color: var(--text); font: 14px/1.5 var(--font); }
a { color: var(--blue); }
button, input, select, textarea { font: inherit; color: inherit; }
:focus-visible { outline: 3px solid #7aa7e6; outline-offset: 2px; border-radius: 4px; }
.skip { position: absolute; left: -999px; top: 0; background: var(--navy); color: #fff; padding: 8px 12px; z-index: 100; }
.skip:focus { left: 8px; top: 8px; }
.demo-banner { background: #3d2a00; color: #fff3d6; text-align: center; padding: 8px 16px; font-weight: 600; letter-spacing: .01em; }

/* ---------- top bar ---------- */
.topbar { display: flex; align-items: center; gap: 20px; padding: 14px 28px; background: var(--surface); border-bottom: 1px solid var(--border); flex-wrap: wrap; }
.brand-title { font-weight: 700; color: var(--navy); font-size: 17px; letter-spacing: -.01em; }
.mainnav { display: flex; gap: 4px; align-items: center; flex: 1; flex-wrap: nowrap; min-width: 0; }
.mainnav a { text-decoration: none; color: var(--muted); padding: 8px 14px; border-radius: 8px; font-weight: 600; white-space: nowrap; }
.mainnav a:hover { background: var(--gray-bg); color: var(--navy); }
.mainnav a.active { background: var(--blue-soft); color: var(--navy); }
.nav-future { color: #94a3b8; font-size: 12px; padding: 4px 10px; border: 1px dashed var(--border-strong); border-radius: 999px; margin-left: 8px; }
.who { color: var(--muted); font-size: 13px; }
.statusbar { display: flex; gap: 18px; align-items: center; padding: 8px 28px; font-size: 12.5px; color: var(--muted); background: var(--surface-2); border-bottom: 1px solid var(--border); flex-wrap: wrap; }
.statusbar .sep { color: #cbd5e1; }
.statusbar .warn { color: var(--amber); font-weight: 600; }
.statusbar .bad { color: var(--red); font-weight: 600; }

main { max-width: 1400px; margin: 0 auto; padding: 28px; }
.loading { color: var(--muted); padding: 60px 0; text-align: center; }
h1 { color: var(--navy); font-size: 24px; margin: 0 0 4px; letter-spacing: -.01em; }
h2 { color: var(--navy); font-size: 17px; margin: 0 0 12px; }
h3 { color: var(--navy); font-size: 15px; margin: 0 0 8px; }
.sub { color: var(--muted); margin: 0 0 20px; }

/* ---------- tabs ---------- */
.tabs { display: flex; gap: 4px; border-bottom: 1px solid var(--border); margin: 18px 0 18px; }
.tabs button { background: none; border: 0; padding: 10px 16px; font-weight: 600; color: var(--muted); border-bottom: 3px solid transparent; cursor: pointer; }
.tabs button[aria-selected="true"] { color: var(--navy); border-bottom-color: var(--blue); }

/* ---------- filters ---------- */
.filters { display: flex; gap: 10px; flex-wrap: wrap; align-items: flex-end; background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 14px 16px; box-shadow: var(--shadow); }
.field { display: flex; flex-direction: column; gap: 4px; min-width: 150px; }
.field > label, .field > .lbl { font-size: 12px; color: var(--muted); font-weight: 600; }
.field input, .field select, .field textarea { border: 1px solid var(--border-strong); border-radius: 8px; padding: 8px 10px; background: #fff; min-height: 38px; }
.field.grow { flex: 1; min-width: 200px; }
.dates { display: flex; gap: 6px; }
.dates input { min-width: 0; width: 140px; }
.more { margin-top: 10px; display: none; gap: 10px; flex-wrap: wrap; background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 14px 16px; }
.more.open { display: flex; }
.btn { border: 1px solid var(--border-strong); background: #fff; border-radius: 8px; padding: 8px 14px; cursor: pointer; font-weight: 600; min-height: 38px; color: var(--navy); }
.btn:hover { background: var(--gray-bg); }
.btn.primary { background: var(--blue); border-color: var(--blue); color: #fff; }
.btn.primary:hover { background: #193f73; }
.btn.danger { color: var(--red); border-color: #e7b4b0; }
.btn.small { padding: 4px 10px; min-height: 30px; font-size: 13px; }
.btn.link { border: 0; background: none; color: var(--blue); padding: 4px 6px; min-height: auto; }
.btn[disabled] { opacity: .55; cursor: not-allowed; }
.row-gap { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }

/* multi-select */
.ms { position: relative; }
.ms-btn { text-align: left; min-width: 200px; display: flex; justify-content: space-between; gap: 8px; }
.ms-pop { position: absolute; z-index: 30; top: calc(100% + 4px); left: 0; width: 300px; max-height: 360px; overflow: auto; background: #fff; border: 1px solid var(--border-strong); border-radius: 10px; box-shadow: 0 10px 30px rgba(16,24,40,.15); padding: 8px; }
.ms-pop input[type="search"] { width: 100%; border: 1px solid var(--border-strong); border-radius: 8px; padding: 7px 9px; margin-bottom: 6px; }
.ms-pop label { display: flex; gap: 8px; align-items: center; padding: 6px 6px; border-radius: 6px; cursor: pointer; }
.ms-pop label:hover { background: var(--gray-bg); }
.ms-pop .hint { color: var(--muted); font-size: 12px; }

/* ---------- cards ---------- */
.cards { display: grid; grid-template-columns: repeat(5, minmax(0, 1fr)); gap: 14px; margin: 18px 0 22px; }
.card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 16px 18px; box-shadow: var(--shadow); }
.card .k { font-size: 12.5px; color: var(--muted); font-weight: 600; }
.card .v { font-size: 30px; font-weight: 700; color: var(--navy); line-height: 1.2; margin-top: 6px; letter-spacing: -.02em; }
.card .d { font-size: 12.5px; color: var(--muted); margin-top: 4px; }
.card.clickable { cursor: pointer; text-align: left; font: inherit; }
.card.clickable:hover { border-color: var(--border-strong); }
.card.attn .v { color: var(--red); }
.empty { padding: 48px; text-align: center; color: var(--muted); background: var(--surface); border: 1px dashed var(--border-strong); border-radius: var(--radius); }

/* ---------- table ---------- */
.tablewrap { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); overflow-x: auto; box-shadow: var(--shadow); }
table { width: 100%; border-collapse: collapse; }
th, td { padding: 12px 14px; text-align: left; vertical-align: top; border-bottom: 1px solid var(--border); }
th { font-size: 12px; color: var(--muted); font-weight: 600; background: var(--surface-2); white-space: nowrap; }
tbody tr { cursor: pointer; }
tbody tr:hover { background: #f7f9fc; }
tbody tr:focus-visible { outline: 3px solid #7aa7e6; outline-offset: -3px; }
td .main { font-weight: 600; color: var(--navy); }
td .sub2 { color: var(--muted); font-size: 12.5px; }
td.c-date { min-width: 150px; }
td.c-emp { min-width: 170px; }
.sub-item .main { font-weight: 600; color: var(--navy); }
.listbar { display: flex; justify-content: space-between; align-items: center; margin: 0 0 10px; gap: 12px; flex-wrap: wrap; }
.listbar .count { color: var(--muted); }
.pager { display: flex; gap: 8px; align-items: center; justify-content: flex-end; padding: 14px 0; }

/* ---------- badges / chips ---------- */
.badge { display: inline-flex; align-items: center; gap: 5px; padding: 2px 9px; border-radius: 999px; font-size: 12px; font-weight: 600; white-space: nowrap; border: 1px solid transparent; }
.b-green { background: var(--green-bg); color: var(--green); }
.b-amber { background: var(--amber-bg); color: var(--amber); }
.b-red { background: var(--red-bg); color: var(--red); }
.b-info { background: var(--info-bg); color: var(--info); }
.b-gray { background: var(--gray-bg); color: var(--muted); }
.b-outline { background: #fff; border-color: var(--border-strong); color: var(--muted); }
.score { font-size: 18px; font-weight: 700; color: var(--navy); }
.score.green { color: var(--green); } .score.amber { color: var(--amber); } .score.red { color: var(--red); }
.notscored { color: var(--muted); font-style: italic; }
.dot { width: 8px; height: 8px; border-radius: 50%; display: inline-block; margin-right: 6px; vertical-align: middle; background: #94a3b8; }
.dot.lead { background: var(--lead); } .dot.setter { background: var(--setter); } .dot.advisor { background: var(--advisor); }
.ev { display: flex; gap: 6px; flex-wrap: wrap; }
.flags { display: flex; gap: 4px; flex-wrap: wrap; max-width: 260px; }

/* ---------- drawer ---------- */
.overlay { position: fixed; inset: 0; background: rgba(15, 23, 42, .32); z-index: 50; }
.drawer { position: fixed; top: 0; right: 0; bottom: 0; width: min(860px, 100%); background: var(--bg); z-index: 60; overflow-y: auto; box-shadow: -10px 0 40px rgba(15,23,42,.18); }
.drawer-head { position: sticky; top: 0; z-index: 2; background: var(--surface); border-bottom: 1px solid var(--border); padding: 18px 24px; display: flex; gap: 16px; align-items: flex-start; }
.drawer-head .grow { flex: 1; }
.drawer-body { padding: 20px 24px 60px; display: flex; flex-direction: column; gap: 16px; }
.section { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 16px 18px; }
.section > summary { cursor: pointer; font-weight: 700; color: var(--navy); }
.kv { display: grid; grid-template-columns: 220px 1fr; gap: 6px 14px; }
.kv .k { color: var(--muted); font-size: 13px; }
.kv .v { word-break: break-word; }
.alert { border-radius: 8px; padding: 10px 12px; display: flex; gap: 10px; align-items: flex-start; }
.alert + .alert { margin-top: 8px; }
.alert .t { font-weight: 700; }
.alert.critical { background: var(--red-bg); color: #6d1712; }
.alert.warning { background: var(--amber-bg); color: #5c3a00; }
.alert.info { background: var(--info-bg); color: #233a5c; }
.alert .acts { margin-left: auto; display: flex; gap: 6px; flex-wrap: wrap; }
.transcript { max-height: 460px; overflow-y: auto; border: 1px solid var(--border); border-radius: 8px; padding: 10px 14px; background: #fff; }
.tline { padding: 4px 6px; border-radius: 6px; white-space: pre-wrap; }
.tline .spk { font-weight: 700; color: var(--navy); }
.tline.hit { background: #fff1b8; }
.tline mark { background: #ffe58a; }
.segbreak { margin: 8px 0; color: var(--muted); font-size: 12px; border-top: 1px dashed var(--border-strong); padding-top: 6px; }
.crit { border-top: 1px solid var(--border); padding: 10px 0; }
.crit:first-child { border-top: 0; }
.crit-head { display: flex; justify-content: space-between; gap: 12px; cursor: pointer; background: none; border: 0; width: 100%; text-align: left; padding: 4px 0; font-weight: 600; color: var(--navy); }
.sub-item { display: grid; grid-template-columns: 110px 70px 1fr; gap: 10px; padding: 8px 0 8px 10px; border-left: 3px solid var(--border); margin: 6px 0; }
.sub-item .why { color: var(--muted); font-size: 13px; }
.quote { display: inline-block; text-align: left; background: var(--surface-2); border: 1px solid var(--border); border-radius: 6px; padding: 3px 8px; margin: 4px 6px 0 0; font-size: 13px; cursor: pointer; color: var(--text); }
.quote:hover { border-color: var(--border-strong); }
.player iframe { width: 100%; height: 110px; border: 1px solid var(--border); border-radius: 8px; background: #fff; }
.player audio { width: 100%; }
.callout { background: var(--blue-soft); border-radius: 8px; padding: 12px 14px; color: #183a68; }
.highlights { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 12px; }
.hl { background: var(--surface-2); border: 1px solid var(--border); border-radius: 8px; padding: 10px 12px; }
.hl .k { font-size: 12px; color: var(--muted); font-weight: 600; }
.mono { font-family: var(--mono); font-size: 12.5px; }
textarea { width: 100%; min-height: 80px; border: 1px solid var(--border-strong); border-radius: 8px; padding: 8px 10px; }
.toast { position: fixed; bottom: 24px; left: 50%; transform: translateX(-50%); background: var(--navy); color: #fff; padding: 10px 18px; border-radius: 10px; z-index: 80; box-shadow: var(--shadow); max-width: 90vw; }
.toast.err { background: var(--red); }
.note { color: var(--muted); font-size: 12.5px; }
.lowsample { color: var(--amber); font-size: 12px; }
.grid2 { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 16px; }
.settings-grid { display: grid; gap: 16px; }
.settings-grid .section h2 { margin-bottom: 6px; }
.edit-table input, .edit-table select { border: 1px solid var(--border-strong); border-radius: 6px; padding: 5px 7px; width: 100%; }
.denied { max-width: 560px; margin: 60px auto; text-align: center; }

/* ---------- sign-in ---------- */
body.signed-out .mainnav, body.signed-out .statusbar, body.signed-out .gsearch, body.signed-out .verbar { display: none; }
.login { max-width: 400px; margin: 72px auto; padding: 32px 32px 26px; display: flex; flex-direction: column; gap: 6px; }
.login h1 { margin: 0; }
.login .sub { margin: 0 0 14px; }
.login label, .modal label { font-weight: 600; color: var(--navy); font-size: 13px; margin-top: 8px; }
.login input, .modal input { padding: 10px 12px; border: 1px solid var(--border-strong); border-radius: 8px; background: #fff; font-size: 15px; }
.login .btn.primary { margin-top: 16px; min-height: 42px; justify-content: center; }
.login .hint { color: var(--muted); font-size: 12.5px; margin: 2px 0 0; }
.login-error { color: var(--red); background: var(--red-bg); border-radius: 8px; padding: 8px 12px; margin: 10px 0 0; font-size: 13px; }
.who { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; margin-left: auto; }
.btn.ghost { background: transparent; border-color: transparent; color: var(--blue); }
.btn.ghost:hover { background: var(--gray-bg); }
a.btn { text-decoration: none; display: inline-flex; align-items: center; }
#nav-settings.active { background: var(--blue-soft); color: var(--navy); }
.modal { position: fixed; z-index: 70; top: 12vh; left: 50%; transform: translateX(-50%); width: min(420px, calc(100% - 32px)); display: flex; flex-direction: column; gap: 6px; padding: 24px; }
.modal .row-gap { margin-top: 14px; }
.pin-cell { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.pin-form { display: inline-flex; gap: 6px; align-items: center; }
.pin-form input { width: 130px; padding: 4px 8px; border: 1px solid var(--border-strong); border-radius: 6px; }

@media (max-width: 1100px) { .cards { grid-template-columns: repeat(3, minmax(0, 1fr)); } }
@media (max-width: 760px) {
  main { padding: 16px; }
  .topbar { padding: 12px 16px; gap: 8px; flex-direction: column; align-items: flex-start; }
  .mainnav { flex-wrap: nowrap; overflow-x: auto; width: 100%; }
  .mainnav a { white-space: nowrap; }
  .nav-future { display: none; }
  .statusbar { padding: 8px 16px; }
  .cards { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .kv { grid-template-columns: 1fr; }
  .highlights, .grid2 { grid-template-columns: 1fr; }
  .sub-item { grid-template-columns: 1fr; }
  .field { min-width: 100%; }
  .drawer-head, .drawer-body { padding-left: 16px; padding-right: 16px; }
}
@media (prefers-reduced-motion: no-preference) { .drawer { animation: slidein .18s ease-out; } @keyframes slidein { from { transform: translateX(24px); } } }

/* ---- play from the list ---- */
th.c-play, td.c-play { width: 56px; padding-right: 4px; text-align: center; }
.play { width: 38px; height: 38px; border-radius: 50%; border: 1px solid var(--border-strong); background: #fff; color: var(--blue); cursor: pointer; font-size: 14px; line-height: 1; display: inline-flex; align-items: center; justify-content: center; }
.play:hover { background: var(--blue-soft); border-color: var(--blue); }
.play:focus-visible { outline: 3px solid var(--blue-soft); outline-offset: 2px; border-color: var(--blue); }
.play.on { background: var(--blue); border-color: var(--blue); color: #fff; }
.play-none { color: var(--border-strong); display: inline-block; width: 38px; line-height: 38px; }
tr.player-row td { background: var(--surface-2); padding: 12px 14px 16px; }
.playerbar { display: flex; gap: 16px; align-items: center; flex-wrap: wrap; }
.playerbar .rowplayer, .playerbar audio { flex: 1 1 420px; max-width: 640px; }
.rowplayer { height: 110px; border: 1px solid var(--border); border-radius: 8px; background: #fff; }
.playerside { display: flex; flex-direction: column; gap: 6px; flex: 1 1 220px; }
.loading-soft .loading { padding: 24px 0; }
.listbar select { border: 1px solid var(--border-strong); border-radius: 8px; padding: 6px 10px; background: #fff; min-height: 36px; }
.listbar .count { margin-left: 4px; }
.ai-note { margin: 0 0 10px; padding: 10px 12px; background: var(--info-bg); color: var(--info); border-radius: 8px; font-size: 13.5px; }

/* ---- valid / quality / info / issues in the calls list ---- */
.personbar { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; margin: 4px 0 12px; padding: 10px 14px; background: var(--blue-soft); border-radius: var(--radius); color: var(--navy); }
.personbar strong { font-size: 15px; }
.card .v.q-green, .qpct.q-green { color: var(--green); } .card .v.q-amber, .qpct.q-amber { color: var(--amber); } .card .v.q-red, .qpct.q-red { color: var(--red); }
.qpct { font-size: 17px; font-weight: 700; letter-spacing: -.01em; }
.vpill { display: inline-flex; align-items: center; padding: 3px 10px; border-radius: 999px; font-weight: 700; font-size: 12.5px; white-space: nowrap; border: 1px solid transparent; }
.vpill.big { font-size: 15px; padding: 5px 14px; }
.v-ok { background: var(--green-bg); color: var(--green); } .v-bad { background: var(--red-bg); color: var(--red); }
.v-check { background: var(--amber-bg); color: var(--amber); } .v-wait { background: var(--gray-bg); color: var(--muted); }
.section.validity.v-ok, .section.validity.v-bad, .section.validity.v-check, .section.validity.v-wait { background: var(--surface); color: var(--text); }
.section.validity { border-left: 4px solid var(--border-strong); }
.section.validity.v-ok { border-left-color: var(--green); } .section.validity.v-bad { border-left-color: var(--red); } .section.validity.v-check { border-left-color: #d99a1e; }
.vreasons { margin: 10px 0 0; padding-left: 0; list-style: none; display: grid; gap: 4px; }
.vreasons .r-bad strong { color: var(--red); } .vreasons .r-chk strong { color: var(--amber); }
.ticks { display: flex; flex-wrap: wrap; gap: 4px 10px; font-size: 12.5px; }
.tick { white-space: nowrap; }
.tk-ok { color: var(--green); } .tk-bad { color: var(--red); font-weight: 600; } .tk-wait { color: #94a3b8; }
.linkish { background: none; border: 0; padding: 0; cursor: pointer; font-weight: 600; color: var(--text); text-align: left; }
.linkish:hover { color: var(--blue); text-decoration: underline; }
table.calls td.c-valid { width: 118px; } table.calls td.c-q { width: 96px; } table.calls td.c-issues { width: 70px; text-align: center; } table.calls th.c-issues { text-align: center; }
table.calls td.c-info { min-width: 150px; }
.icount { font-weight: 700; font-size: 15px; margin-bottom: 2px; font-variant-numeric: tabular-nums; }
.icount.ic-ok { color: var(--green); } .icount.ic-bad { color: var(--red); } .icount.ic-wait { color: var(--muted); }
.iss-wrap { position: relative; display: inline-block; }
.iss { min-width: 34px; height: 30px; padding: 0 9px; border-radius: 999px; border: 1px solid var(--border-strong); background: #fff; font-weight: 700; cursor: pointer; }
.iss-bad { border-color: #e9a7a2; color: var(--red); background: var(--red-bg); }
.iss-warn { border-color: #f0cf8e; color: var(--amber); background: var(--amber-bg); }
.iss-q { color: var(--muted); }
.iss-none { color: var(--green); font-weight: 700; }
.bubble { display: none; position: absolute; right: 0; top: calc(100% + 6px); z-index: 30; width: 320px; max-width: 80vw; text-align: left; background: #fff; border: 1px solid var(--border-strong); border-radius: 10px; box-shadow: 0 8px 24px rgba(16, 24, 40, .16); padding: 12px 14px; font-size: 13px; line-height: 1.45; cursor: default; }
.iss-wrap:hover .bubble, .iss-wrap:focus-within .bubble, .iss-wrap.open .bubble { display: block; }
tbody tr:nth-last-child(-n+3) .bubble { top: auto; bottom: calc(100% + 6px); }
.b-sec + .b-sec { margin-top: 10px; padding-top: 10px; border-top: 1px solid var(--border); }
.b-h { font-weight: 700; color: var(--navy); margin-bottom: 4px; }
.b-sec ul { margin: 0; padding-left: 18px; } .b-sec li { margin: 2px 0; }
.b-bad .b-h { color: var(--red); } .b-chk .b-h { color: var(--amber); }

/* ---- Team page ---- */
.teamsec { margin-bottom: 28px; }
table.team td.num, table.team th.num { text-align: right; white-space: nowrap; }
table.team tr.total td { background: var(--surface-2); font-weight: 600; }
table.team tr.grp th { text-align: left; background: #fbfcfe; color: var(--muted); font-size: 12.5px; font-weight: 700; padding-top: 14px; }

/* ---- Settings: validity rules and checklist ---- */
.vrule-area { padding: 12px 0; } .vrule-area + .vrule-area { border-top: 1px solid var(--border); }
.vrule { display: flex; gap: 10px; align-items: flex-start; margin: 6px 0; flex-wrap: wrap; }
.vrule input[type=checkbox] { margin-top: 9px; }
.vrule input:not([type=checkbox]), .vrule select { border: 1px solid var(--border-strong); border-radius: 8px; padding: 6px 10px; background: #fff; min-height: 36px; }
.vrule .grow { flex: 1 1 260px; }
table.checklist { width: 100%; max-width: 560px; margin: 8px 0 14px; border-collapse: collapse; }
table.checklist td, table.checklist th { padding: 4px 8px; border-bottom: 1px solid var(--border); text-align: left; }
table.checklist .num { text-align: right; width: 70px; }
table.checklist tr.grp th { color: var(--navy); padding-top: 12px; }
details > summary { cursor: pointer; font-weight: 600; color: var(--navy); padding: 6px 0; }
.vpill, .tick { gap: 4px; } .tick { display: inline-flex; align-items: center; }
#main > .filters + #viewbody { margin-top: 22px; }

/* ---------- version warning (website vs Apps Script) ---------- */
.verbar { background: var(--amber-bg); color: #5c3a00; border-bottom: 1px solid #f0cf8e; padding: 10px 28px; font-size: 13.5px; line-height: 1.5; }

/* ---------- search at the top ---------- */
.gsearch { position: relative; flex: 0 1 280px; min-width: 200px; }
.gsearch input { width: 100%; padding: 8px 12px 8px 32px; border: 1px solid var(--border-strong); border-radius: 999px; background: var(--surface-2); min-height: 38px; }
.gsearch input:focus { background: #fff; }
.gs-icon { position: absolute; left: 12px; top: 50%; transform: translateY(-50%); color: var(--muted); font-size: 16px; pointer-events: none; }
.gs-pop { position: absolute; right: 0; top: calc(100% + 8px); z-index: 60; width: 600px; max-width: 92vw; max-height: 70vh; overflow: auto; background: #fff; border: 1px solid var(--border-strong); border-radius: 12px; box-shadow: 0 12px 32px rgba(16, 24, 40, .18); padding: 8px; }
.gs-empty, .gs-more { margin: 8px 10px; }
.gs-group { padding: 6px 4px 8px; }
.gs-group + .gs-group { border-top: 1px solid var(--border); }
.gs-contact { display: flex; gap: 8px; align-items: baseline; padding: 4px 8px 6px; flex-wrap: wrap; }
.gs-call { display: grid; grid-template-columns: 96px 170px 1fr 48px auto; gap: 10px; align-items: center; width: 100%; text-align: left; background: none; border: 0; border-radius: 8px; padding: 7px 8px; cursor: pointer; font-size: 13px; }
.gs-call:hover, .gs-call:focus-visible { background: var(--blue-soft); }
.gs-kind { font-weight: 700; font-size: 12px; padding: 2px 8px; border-radius: 999px; text-align: center; }
.k-lead { background: #e6efff; color: var(--lead); } .k-appointment { background: #efe9fb; color: var(--setter); } .k-transfer { background: #e3f4ec; color: var(--advisor); }
.gs-who { color: var(--muted); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.gs-score { font-weight: 700; text-align: right; }
.vpill.small { font-size: 11.5px; padding: 1px 8px; }

/* ---------- issues: call issues and technical ones side by side ---------- */
.iss-cell { display: inline-flex; gap: 6px; align-items: center; justify-content: center; }
.iss-tech { white-space: nowrap; min-width: 44px; padding: 0 8px; color: var(--muted); background: var(--gray-bg); border-color: var(--border); font-weight: 600; font-size: 12.5px; }
.b-tech .b-h { color: var(--muted); }
.iss-none.none { color: #94a3b8; }
table.calls td.c-issues { width: 124px; white-space: nowrap; }

/* ---------- a page shown from memory while it refreshes ---------- */
#viewbody.refreshing { position: relative; }
#viewbody.refreshing::before { content: 'Updating…'; position: absolute; right: 0; top: -26px; font-size: 12px; color: var(--muted); }

@media (max-width: 900px) {
  .gsearch { flex: none; width: 100%; order: 3; }
  .gs-pop { left: 0; right: auto; width: 100%; }
  .gs-call { grid-template-columns: 84px 1fr auto; }
  .gs-call .gs-who, .gs-call .gs-score { display: none; }
  .verbar { padding: 10px 16px; }
}
.techtag { margin-left: 8px; font-size: 11.5px; font-weight: 600; color: var(--muted); background: var(--gray-bg); border-radius: 999px; padding: 1px 8px; }
/* Header fits one line on a laptop: the "coming later" tag and the long email give way first. */
.who-email { max-width: 190px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
@media (max-width: 1500px) { .nav-future { display: none; } }
@media (max-width: 1280px) { .who-email { display: none; } }
.rcplayer { min-width: 320px; } .rcplayer audio { width: 100%; max-width: 520px; }